St. Louis — Electrical testing: Clevest Solutions Inc., a provider of mobile workforce automation software including smart grid deployment and post-deployment operations exclusively for the utility industry, and Aclara®, a provider of intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE: ESE), has announced an agreement where Clevest will provide mobile outage reporting and tracking solutions to municipal, cooperative and investor-owned utility customers through the Aclara Mobile Experience (AME).
 
Relying on standards-based integration and architecture, the two companies are offering a comprehensive mobile outage reporting solution to Aclara’s more than 500 utility customers, as well as new customers.

“Clevest’s outage management and reporting capability provides a critical set of functionality for the AME program,” said Andy Zetlan, Vice-President of Business Development, Aclara. “AME enables utilities to provide a diverse range of applications to their consumers on smart phones and mobile devices in a secure and easy-to-use mobile solution. We are delighted to include Clevest’s technology in the initial release of the AME program to report and monitor outages and restoration efforts.”

“Aclara has a long-standing reputation for providing powerful customer relationship solutions to utilities,” said Thomas Ligocki, President and CEO, Clevest. “We are pleased to be teaming with Aclara to help utilities provide customers with real-time mobile outage reporting solutions.”
 
Through this agreement, Clevest’s real-time software solution will be used in concert with Aclara’s industry-leading customer engagement platform, allowing customers to report and track outages on their mobile devices. Using a standards-based approach, Aclara will extend its customer care product suite by leveraging Clevest’s mobile and outage integration expertise.

Aclara and Clevest intend to deliver an integrated solution that provides consumers with outage information faster and more accurately, along with the ability for consumers to report and track outages directly on their smart phones and devices through AME.

For more information about Clevest Solutions or other outage reporting, click here to go to Utility Products’ Buyers Guide.