Fleet maintenance: NexTraq, a GPS fleet tracking and fleet management company, announced that its client, Millersburg Electric, was able to improve its fleet efficiency while improving customer relations with the NexTraq® GPS Fleet Tracking solution.

After a year of researching fleet tracking solutions, Kerry Taylor, President of Millersburg Electric, became interested in the NexTraq Fleet Tracking solution after being referred by Generac. Taylor said, “Generac’s positive review of the system is what prompted me to really look into what NexTraq had to offer. We ended up selecting the NexTraq solution because of its proven track record and affordable pricing.”
 
Since implementing the NexTraq GPS Fleet Tracking solution, Millersburg Electric has increased fleet efficiency while improving customer relations. “The ability to remove frustration with our dispatchers and monitor our technician’s locations has really made an impact on our business, saving on fleet-related costs and improving our customer service,” Taylor said. “We are able to respond faster and provide our customers with a more accurate ETA.”
 
The NexTraq Fleet Tracking solution has also proven to be essential when responding to emergency situations. Taylor said, “Back in June 2012, we experienced a line of destructive storms that left the city with long-term and extreme power outages. The NexTraq solution was an invaluable resource that enabled our crew to respond quickly to customer needs related to the operation and repair of their standby generators.”
 
Additionally, with the ability to monitor his fleet’s activities, Taylor found that the level of accountability increased. “I already have a loyal workforce, but having the ability to monitor their activity has encouraged them to maintain their loyalty and more importantly, their efficiency.”
 
Mike Scarbrough, CEO of NexTraq, said, “Having a productive workforce is key to a business’s success. With the NexTraq solution, our customers gain greater visibility into their fleet’s activity, allowing them to pinpoint inefficiencies and make dramatic improvements.”
 
Taylor concludes, “The NexTraq solution is an excellent tool that makes you more efficient and improves customer relations. I guarantee it has made us more efficient.”
 
For more information about NexTraq or other fleet tracking products, click here to go to Utility Products’ Buyers Guide.