Utility equipment: Trimble has announced the release of its latest field service industry report, entitled, Transforming Service Delivery: An Insight Report. The report investigates the most pressing issues affecting field service organizations and provides insight into how to transform operations, from measuring service performance and delivering excellent customer service to handling change management and turning data into information.
The report, commissioned by Trimble, includes third-party industry expertise as well as the latest research, analysis and customer case studies. Trimble’s research involved a survey with those working in the field service industry to gauge valuable insight into the day-to-day issues they face.
Some of the key findings include:
• 86 percent of organizations intend to invest in technology to improve their field service operations
• 73 percent consider adequate training as the main challenge when rolling out changes that affect a mobile workforce
• 71 percent use customer satisfaction as the main metric to measure the performance of their field service organization
• 33 percent regard the reliability of information to be the main concern with using data from the field
“We are pleased to announce the availability of this publication, which is the result of extensive research and analysis from across the globe. We understand that many organizations are facing a tough time in meeting the needs of their own customers against a backdrop of reduced budgets and operational streamlining,” said Mark Forrest, general manager of Trimble Field Service Management (FSM) Division. “Many customers have come to expect service excellence and falling short can be the difference between growth and decline for businesses. Getting service right the first time, every time is the ultimate objective in balancing service excellence with cost. In this Insight Report, we take a look at the demands and opportunities for the service industry today, along with the views and attitudes of those operating in this ever-changing environment.”
About Trimble Field Service Management Division
Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
The Insight Report is available for complimentary download via the following link www.trimble.com/fsm/insightreport