During 2013, a Met-Ed customer experienced 1.09 outages, based on a company measurement that shows the average number of interruptions that a utility customer experiences in a given year.
The 2013 results were the lowest ever for Met-Ed customers and were better than the 1.15 benchmark established by the Pennsylvania Public Utility Commission for Met-Ed.
Another key reliability metric measures the average duration for customers who experienced an outage. For 2013, Met-Ed's number was 105 minutes, slightly above the previously reported low of 104 minutes in 2008. Met-Ed's 2013 results also were significantly better than its benchmark of 117 minutes for this category.
FirstEnergy previously announced plans to spend more than $140 million in 2014 in the Met-Ed area on infrastructure projects designed to further improve service reliability.
Major projects scheduled for 2014 include building new circuits, replacing underground cables, inspecting and replacing utility poles and ongoing tree trimming programs. In addition, other projects will include the installation of automated and remote control devices designed to enhance Met-Ed's electrical system and reliability.
Met-Ed, a unit of FirstEnergy Corp. serves about 550,000 customers in 15 Pennsylvania counties.