The Edison Electric Institute has presented American Electric Power Co. (AEP) with the 2014 Outstanding National Key Accounts Customer Service Award. This marks the seventh time that AEP’s National Account program has received EEI’s top award for providing superior service to multi-site customers.
“AEP’s customers are the backbone of our business, so we are dedicated to building strong relationships with them and providing a level of service that exceeds expectations,” said Nicholas K. Akins, AEP chairman, president and chief executive officer. “We are honored to receive this prestigious award from our national account customers and the Edison Electric Institute.”
In addition to presenting AEP with the company award, EEI recognized Barry Mosser, AEP national account executive, with an individual National Key Accounts Executive Award for Outstanding Customer Service. Mosser, one of five individuals to receive the honor industry wide, works with national companies to ensure power reliability, analyze rates and infrastructure for site selection processes, and suggest energy efficiency improvements. This year marks the tenth time Mosser has received top customer service honors.
The AEP National Account team manages 250 large, multi-site customers representing more than 56,000 billing accounts within AEP’s 11-state service territory. The team is focused on providing a single point of contact for any type of business transaction or opportunity with these customers.
Votes for the customer service awards were cast by EEI National Key Accounts customers representing a wide variety of industries, including brands such as Best Buy, HealthSouth, Staples, Marriot Hotels, The Limited, and Wal-Mart.
Since its inception in 1988, EEI’s National Key Accounts program has addressed the unique and growing needs of commercial customers with multiple sites or outlets, including chains and franchise operations.