ClickSoftware (www.clicksoftware.com) for Electric Utilities combines ClickSoftware ServiceOptimization Suite and electric utility industry best practices to help companies deploy a workforce management system that improves overall efficiency and strengthens customer relationships.

Escalating generation and delivery costs, increased regulatory scrutiny, an aging workforce and an industry dominated by manual-based scheduling systems are pushing electric utility companies to find ways to reduce overhead and grow revenue.

ClickSoftware for Electric Utilities arrives at the right time. Electric utilities often struggle to catch up with their schedules because they can't handle unscheduled events such as emergencies or unanticipated work on the job site. Typically one person (or a team of schedulers) attempt to account for myriad variables when assigning jobs to field technicians, often overlooking such factors as route optimization and matching skill sets to jobs. ClickSoftware for Electric Utilities solves these issues by automatically assigning the right technician with the right skills to the right job at the right time.

ClickSoftware for Electric Utilities gives power companies complete, real-time visibility into the status of current and future jobs so they can ensure field technicians spend more time on job sites and less traveling. This solution helps utilities reduce gas and paperwork so they can better achieve "green" goals and boost environmental awareness in the community.

Key ClickSoftware for Electric Utilities features include:

· Full-scale optimization of appointment booking, schedule update, task insert, online and offline optimization;

· Multi-day and multi-staged task scheduling;

· Crew scheduling

· Third-party contractor work scheduling

· Organization structure by geography, then function

· Street-level routing

Wed Feb 06 15:00:00 CST 2008