Dominion Virginia Power adopts simplified e-billing
Recent upgrades to the automated phone system allow customers to reconnect service, pay a bill, read their balance or report an outage
Dominion Virginia Power's eBill customers are receiving an easier-to-read electronic bill notification, according to the utility. Recent upgrades to the automated phone system allow customers to reconnect service, pay a bill, read their balance or report an outage.
The enhanced look is intended to make it easier to find the bill amount and provide access to other important information on topics such as conserving energy, preparing for storms and staying safe.
eBill is another way for customers to have a faster, more secure and convenient way of doing business with the company. Customers receive an at-a-glance account summary and may make free same-day payments from their checking accounts. Payments can even be credited the same day if done before 10 p.m. Customers may also view 12 months of their bill history by signing into their online account, according to Dominion Virginia Power, which is a unit of Dominion.
The eBill notification is part of Dominion's initiative to allow customers to do business when it is convenient for them. Other basic transactions also can be performed electronically. More than three million transactions were handled through the automated phone system last year and that number is expected to increase this year.
Dominion operates a portfolio of about 27,000 MW of generation. Dominion operates one of the nation's largest natural gas storage systems and serves retail energy customers in 15 states.