Green Mountain Power to use Oracle customer service application
Atlanta-based Origin Consulting LLC and Green Mountain Power completed implementation of Oracle Utilities Customer Self Service application
Atlanta-based Origin Consulting LLC and Green Mountain Power completed implementation of Oracle Utilities Customer Self Service application.
The first phase of this rollout included functionality available in GMP's legacy web site, with the addition of interval data presentment to customers that have GMP smart meters.
The implementation went into production virtually seamlessly, enabling a smooth transition for customers to the new web site. GMP's customer service representatives are redirecting their customers to the website where they have 24/7 access to the latest usage, billing and other account information. GMP will continue to leverage Oracle Utilities Customer Self Service to provide their customers more information and functionality through the self-service channel.
The Oracle portal platform includes customer care and billing; meter data management; and a network management system. The solution is also designed to accommodate data from legacy and non-Oracle products.
Green Mountain Power generates, transmits, distributes and sells electricity in the state of Vermont. The company serves more than 250,000 customers.