Long Beach, California picks Oracle to deploy billing, customer support systems
The project is one of several aimed at transforming city operations over the next five years by replacing legacy computer systems
Redwood Shores, Calif., Jan. 18, 2012 — City of Long Beach, one of the largest cities in California, has selected Oracle Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management for its utility billing replacement project. The city serves 177,000 gas, water and solid waste customers.
CLB is replacing a 32-year-old customer information system with Oracle's integrated utility platform, which supports complete customer care, billing, credit and collections and payment processing along with real time field service scheduling, dispatch and communication.
The project is one of several aimed at transforming city operations over the next five years by replacing legacy computer systems. Project objectives include improved customer service and convenience; increasing efficiency from meter to cash; ability to support future Automatic Meter Reading/Advanced Metering Infrastructure (AMR/AMI) goals; and the ability to support flexible billing rates that support conservation efforts.
Oracle Utilities Customer Care and Billing will provide CLB with a complete view of customer data, helping to streamline billing processes and enable more responsive customer service. The city expects that the solution will also improve customer convenience by providing e-billing and online self-service features.
The CLB project also includes the implementation of Oracle Utilities Mobile Workforce Management to improve communication between customer service representatives, dispatchers and technicians – which should boost workforce productivity and reduce operating expenses while helping eliminate missed appointments, service backlogs and overtime costs.
Oracle will display at DistribuTECH 2012 in San Antonio, Tex., January 24-26. Attendees can visit the Oracle booth (600) to learn more about Oracle Utilities' broad applications and technology footprint with a specific emphasis on Oracle Utilities Network Management System, Oracle Utilities Meter Data Management and Oracle Utilities Mobile Workforce Management.