Silicon Valley Power tops customer satisfaction survey

The survey of large business customers cited SVP's reliable electricity service and its efforts to keep prices low as the primary reasons the city of Santa Clara's municipal electric utility finished with an 8.9 overall customer satisfaction score on a scale of 1 to 10

Santa Clara, Calif., October 15, 2012 — Silicon Valley Power has earned the number one ranking for utility customer satisfaction in a national survey by business marketing firm E Source.

The survey of large business customers cited SVP's reliable electricity service and its efforts to keep prices low as the primary reasons the city of Santa Clara's municipal electric utility finished with an 8.9 overall customer satisfaction score on a scale of 1 to 10.

"SVP won this recognition based on our attention to reliable, high-quality electricity service at the best price possible," said Larry Owens, SVP manager of customer services. "SVP operations, from the control room and field technicians to our administration and customer service, are designed to benefit our customers. This survey proves that our customers trust us to meet or exceed their expectations."

The city of Palo Alto Utilities also tallied an 8.9 score based largely on "steadily improving performance in emergency communications," said E Source, which interviewed over 1,600 large business customers of 17 utilities for its Gap and Priority Benchmark 2012: A Survey of Utility Large Business Customers.

Florida Power & Light and the Snohomish Public Utility District in Washington followed SVP and Palo Alto in the results.

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