There was a lot of noise as CS Week 2012 concluded, but the best noise possible. Leaders in their field are already planning—and blocking their calendars—for next year’s conference, April 29 through May 3, 2013, in Tampa, Fla. We heard many good ideas being discussed throughout the week.
Thanks to everyone who completed this year’s CS Week 2012 survey . Responses from all exhibitors were overwhelmingly positive. We have your evaluations and comments, and we look to them to guide our direction for next year.
We welcome three new members to our planning committee, the team of utility professionals who determine the topics, speakers and content for next year’s conference:
- Judith Blair, director II, operations, Dayton Power & Light
- Ellis Chandlee, director, application development, ONEOK
- Dan Eichhorn, director, customer contact and technology, PSEG
All bring a wealth of knowledge and business savvy to our planning and workshop development.
The 2012 Expanding Excellence Awards mirrored the changing needs and solutions across the industry, from large projects with $40 million budgets to small projects focused on maximizing internal resources. Looking toward next year, the call for submissions will be posted early in 2013, but I encourage utilities with standout successes, novel approaches and strong lessons learned to begin gathering the information to present your project to your peers. The videos of this year’s winners are available on our website at http://csweek.org/expandingexcellenceawards.
As successful as this year’s CS Week Exhibit Hall was, it behooves current exhibitors and interested new vendors to ensure CS Week 2013 is in the annual budget. Our attendees had the opportunity to visit 37 new vendors this year—many of them water-related. The private demos, scheduled in advance, garnered many positive comments from participants.
My sincere thanks to Mark Wyatt, vice president and chief customer officer at Duke Energy Corp. and CS Week Conference chair for the past two years. His leadership was marked by growth and success, inspiring everyone to put forward their best efforts. We are blessed to have Andrea Pelt, information technology business solutions group manager at Florida Power & Light Co., ready to assume responsibility as chair for Conference 37.
Together, hundreds of people shared their time and talents to enhance educational opportunities critical to the changing utility landscape, especially the impact of smart infrastructure, and remind us that customer service is the core of the business.
I look forward to seeing you at CS Week 2013.
Rod Litke, CEO, CS Week
For more information, please visit http://csweek.org