J.D. Power names top utility for customer satisfaction
The company now has received nine top awards for residential customer satisfaction and nine for business customer satisfaction
Allentown, Pa., July 12, 2012 — PPL Electric Utilities has ranked highest among large electric utilities in the eastern U.S. for residential customer satisfaction in a study by J.D. Power and Associates.
The award is the company's 18th overall since J.D. Power and Associates began studying customer satisfaction among electric utilities. The company now has received nine top awards for residential customer satisfaction and nine for business customer satisfaction.
PPL Electric Utilities last held the highest ranking for residential customer satisfaction among large electric utilities in the eastern U.S. in 2007, when it achieved its seventh straight honor.
In its 2012 study of residential customer satisfaction, J.D. Power and Associates conducted over 100,000 online interviews among customers served by the 126 largest electric utilities across the nation. PPL Electric Utilities ranks highest in the East among 17 large utilities.
Two other PPL companies, Kentucky Utilities and Louisville Gas and Electric, were part of the J.D. Power report on midsize utilities in the Midwest Region. Kentucky Utilities placed second in the segment among 11 utilities and LG&E scored above the segment average.
Another PPL Co., Western Power Distribution, recently had all four of its distribution areas achieve the U.K. government's highest customer service standard. WPD is the only energy company in that nation to consistently hold the standard since its launch in 1992.
PPL Electric Utilities Corp., a unit of PPL Corp., provides electricity delivery services to about 1.4 million customers in Pennsylvania.