Advanced meters allow Oncor to respond to outages before customer contact
In addition, information about potential or emerging problems is also being reported, enabling Oncor to take action before customers are even affected
Dallas, May 3, 2012 — Oncor's advanced meters are now beginning to automatically report power outages, allowing Oncor to restore service in many cases before a customer ever calls in.
In addition, information about potential or emerging problems is also being reported, enabling Oncor to take action before customers are even affected. This is a milestone in improving customer service and reducing outage time, a direct result of the technology investments Oncor has been making for the past five years.
Between March and April, more than 1,400 notifications were reported directly by Oncor's advanced metering system, signaling that something was unusual at the meter's location. Of the issues that were outages, more than half resulted in the outage being restored before a customer reported it.
Additionally, numerous notifications identified Oncor facilities that were beginning to fail, allowing Oncor the opportunity to initiate repairs before an outage occurs.
Oncor began its advanced meter program in 2008. Currently, more than 2.6 million advanced meters have been installed, with a total of more than 3.4 million to be completed by the end of the year.
Oncor Electric Delivery Co. is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses and operating about 118,000 miles of transmission and distribution lines in Texas.