Texas utility implements Trimble software to streamline customer field service
The Trimble Fieldport software is an interactive geographic information system (GIS) map-based mobile work management solution for utility field workers
Sunnyvale, Calif., February 27, 2012 — Trimble announced today that the El Paso Water Utilities in Texas has successfully implemented Trimble Fieldport software to enhance its utility field operations.
With the deployment of Trimble Fieldport software on field crew mobile computers and integration to its Customer Information System (CIS), El Paso Water is optimizing its processes for customer service and field operations work planning in real-time.
In addition, enhanced management reporting functionality is now helping the utility improve operational efficiency, reliability of service and increase worker productivity by ensuring that the right resources are available at the right time.
El Paso Water Utilities customer service field crews are equipped with mobile computers and Trimble Fieldport software, which they use to record updates about service calls and synchronize with the customer service system from the field.
Back in the office, customer service representatives have access to the updated information, which they can share with customers calling to inquire about their accounts throughout the day. Trimble Fieldport also makes it easy for El Paso Water Utilities' workers to see updates posted by customer service quickly and easily from the field.