Truck engines offer high customer satisfaction
Hino Trucks’ medium-duty truck engines rank highest in customer satisfaction study.
Novi, Mich., January 5, 2010—Hino Trucks’ engines rank highest in customer satisfaction among conventional medium-duty truck owners for the third year in a row according to the J.D. Power and Associates 2010 U.S. Medium Duty Truck Engine and Transmission Customer Satisfaction Study.
The study, now in its third year, measures customer perceptions of 2009 model year Class 5, 6 and 7 gasoline and diesel engines, and provides manufacturers with a comprehensive and objective measure of customer satisfaction with the products and related dealer service. Eight factors are measured to determine overall engine satisfaction and include: engine reliability and dependability, accessibility to components for service/maintenance, engine warranty, engine control module (ECM), maintaining speeds on grades, average fuel economy, vibration at idle and acceleration when fully loaded.
“Hino Trucks’ heritage of design excellence and advanced engineering is reflected in every truck. The fact that Hino’s proprietary engine has received this award for each of the three years the award has been given is a tremendous accomplishment,” said Glenn Ellis, vice president of Marketing & Dealers Operations for Hino Trucks.
Hino Trucks performed particularly well in engine reliability and dependability, average fuel economy and vibration at idle. According to J.D. Power and Associates, Hino continues to satisfy its owners by focusing its efforts on the most important aspects of customer satisfaction and maintaining high quality in their engines.