Pepco Wins Innovation in Customer Service Award for Deploying TFCC's Mutual Assistance Routing System

Twenty First Century Communications (TFCC) congratulates longtime client, Pepco Holdings, Inc. (PHI), winner of the 2009 Expanding Excellence "Innovation in Customer Service" Award...

Pepco was recognized for its outstanding contribution and innovation in utility customer service for implementing the Mutual Assistance Routing System, or MARS (patent pending), provided by Twenty First Century Communications.

Six months into the GE Consumer & Industrial and Louisville Gas & Electric Company (LG&E), pilot program that uses smart meters, smart or demand response appliances, and a tiered pricing program - results reveal participants are choosing money-saving options. The program tests the use of "smart" appliances to help offset energy costs when higher prices are implemented during peak usage times– generally 3-8 p.m.

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