Effective Utility Leadership Practices

Illinois Section AWWA offering a 4-week Utility Management Course in Buffalo Grove

OBJECTIVES: This course is designed to provide managers with additional training and skills in team building, problem identification and resolution.

SCOPE: This training manual stresses problem identification and solutions, working together as a team, communication, motivation, and evaluating and improving solutions to problems. Managers completing the training program will be confident that they have the tools and the ability to apply them to be successful managers. Utilities can help ensure that they have the needed management capacity by having their management personnel complete this training program.

CONTENTS:
1. Supervising
2. Communicating
3. Human Relations
4. Planning and Organizing
5. Training and Teaching Skills
6. Problem-Solving Skills
7. Decision Making
8. Technical Issues and Regulatory Compliance
9. Financial Management
10. Computers in Managing a Utility
11. Emergency Planning
12. Health and Safety Programs
13. Community Relations
14. Personal and Professional Skills

INSTRUCTOR: Wayne Pratt, Wachs Water Services

Provided by: Illinois Section AWWA

For details call 866-521-3595 ext. 2 or visit: www.isawwa.org/mfs

Location: Buffalo Grove, Illinois 60089
Date & Time: Monday Nights from 5:30-9:30pm, November 5 - 27, 2012

COST:
Early Bird Registration before 11/01/12: $150 for Illinois Section AWWA member (includes class only; textbook must be purchased separately for $50)
$235 for non AWWA members (includes class and 1 year AWWA membership at the operator level; textbook must be purchased separately for $50)

Contact for more information:
Lisa Hoffhines
Illinois Section AWWA
545 S. Randall Road
St. Charles, IL 60174
Phone: 866-521-3595

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