Planning for chaos is a business strategy

Plan for Chaos: CIC Executive Director's Speech to Other Certification Professionals

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Speaking at the 2013 ICE Exchange Nov. 11-14 at Amelia Island, Fla., Debbie Dickinson, Executive Director of Crane Institute Certification (CIC), addressed professionals across a variety of disciplines on "Planning Your Own Chaos." The conference is an interaction with professionals working in different industries, all of which provide accredited certification of various types.

The Institute for Credentialing Excellence (ICE) is the parent organization of the National Commission for Certifying Agencies (NCCA), which accredits CIC's certifications and hundreds of other accredited programs.

Dickinson's presentation explained that planning for chaos is a business strategy. "The business climate, regulatory mandates, new standards, vendor changes, or our own business improvement needs drive change," she said. "With change, even desired change, comes varying degrees of chaos."

However, Dickinson explained that being prepared for chaos allows organizations to grow. She recommends four steps to guide teams through the chaos.
1. Plan for chaos to move through needed changes faster.
2. Anticipate chaos to show strength of readiness and adaptability.
3. Brand the chaos to communicate and have anchor messages during difficult times.
4. Survive the chaos to prove possession of super powers, or at least, admirable resiliency.

Dickinson's presentation was so well received that she was asked to join the ICE Program Committee, which will solicit speakers and presentations for the 2014 ICE Exchange.

About Crane Institute Certification
Crane Institute Certification (CIC), Villa Rica, Ga., is an independent certifying organization providing OSHA recognized, NCCA accredited certifications for mobile crane operators according to type and capacity, as well as rigger and signalperson certifications. CIC is committed to serving construction, utility and power generation, underground construction, manufacturing, and heavy industry by providing efficient and relevant certifications to meet or exceed OSHA requirements and industry best practices.

CIC offers one Practical Exam for up to five certifications. Among the certification programs recently released by CIC are for operators of Multi-Purpose Equipment, including Digger Derricks, Articulating Boom Cranes, and Service/Mechanics Trucks. Exam questions and tasks are relevant to real-world work sites. Exams are available in English and Spanish.

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