Leading Utilities Improve Customer Service, Enhance Reporting Capabilities and Streamline Billing Processes with Oracle

More than 40 Leading Utilities Recently Selected or Implemented Oracle Utilities Software

· Metro Water Services, a branch of Metropolitan Government of Nashville and Davidson County that supplies drinking water to more than 171,000 residential and business customers, deployed Oracleâ Utilities Mobile Workforce Management to its Systems Services Division. The application allows Metro Water Services to automate mobile workforce management processes – ultimately eliminating the need for paperwork orders and improving productivity. With Oracle Utilities Mobile Workforce Management, Metro Water Services' technicians can report completed work order information instantly, eliminating a previous two- to three-day delay. Metro Water Services can also use the application's GPS-based automatic vehicle location feature to give dispatchers and call-center personnel the ability to monitor crew locations in real time. This helps improve route management and service response times and also allows the utility to monitor schedule changes and route deviations, and respond more quickly to emergencies.

Pitts Enterprises has named William "Bill" Breeden, a 44-year trucking industry veteran, as plant manager of the company's Dorsey Trailers manufacturing facility in Elba, AL. Breeden has been involved with manufacturing, maintenance, new plant construction and quality control in a wide variety of heavy duty trailer-related positions since 1964.

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