Knoa user experience analytics instrumental in customer successes

SAP migration and workforce efficiency projects drive results for major U.S. public power utility.

Nov 21st, 2018
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NEW YORK, NY, NOV 21, 2018 -- Knoa Software, a leading provider of user experience management (UEM) software, announced that its flagship Knoa UEM solution continues to drive value for its customers and highlighted three recent successes for key projects involving workforce efficiency improvement and migration to SAP S/4HANA® software and in-memory technology powered by SAP HANA® database. These companies join the hundreds of other organizations that use Knoa UEM to gain complete visibility into employee engagement with enterprise software, enabling them to pinpoint process bottlenecks, identify opportunities for improved workforce efficiencies, and measure adoption of SAP S/4HANA.

"The success of these projects reconfirms that user experience analytics are a required asset for organizations that are implementing new software suites or simply looking to increase productivity and employee engagement," said Brian Berns, CEO of Knoa. "We are seeing more customers making significant investments in digital transformation efforts and expect this growth to continue as companies look for ways to measure and improve business operations, and boost workforce efficiency."

Knoa UEM was instrumental in assisting one of the largest U.S. public power utilities as it migrated its ERP system to SAP HANA. The company required visibility through the process in order to determine where to dedicate its resources -- whether it needed to drive adoption through user interface changes, process changes, or more focused communication and training. By leveraging Knoa's analytics, this customer was able to determine which functionalities would most benefit from streamlined workflows, detect potential issues in real-time throughout development and Q&A, quantify performance improvements, and measure employee adoption of the apps without having to wait for user feedback.

Technology is the backbone of every modern organization, so a comprehensive view of how employees interact with their applications is critical for success. Knoa UEM helps companies pinpoint inefficiencies and user issues, create a road map for any migration, and ultimately ensure a seamless digital transformation.

About Knoa Software
Knoa Software delivers solutions that generate unique insights for the optimization of the end-user experience and improved efficiencies for enterprise applications from vendors including SAP, Oracle and others. Knoa's patented software provides CIOs and business executives the actionable metrics needed to ensure organizations and end-users realize the full value of their software investment. Headquartered in New York City, Knoa helps hundreds of global corporations and government organizations make impactful, real-time, fact-based decisions that enrich and maximize the experience and productivity of over a million end users. For further information, visit www.knoa.com.

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