Reading, Pa., November 2, 2011 — Crews from Metropolitan Edison Co. and other FirstEnergy utilities continue service restoration to customers experiencing outages caused by the heavy, wet snow from this past weekend.
As of 11 a.m. November 2, the company has restored service to 238,000 customers — nearly 90 percent of all customers who lost power during the storm. There remain about 32,000 still without power.
The counties most affected by the snowstorm include York, Berks, Bucks, Lebanon, Northampton, Monroe, Montgomery, Chester and Lehigh. Downed trees and branches and impassable roads have hampered restoration efforts.
Information about Met-Ed's restoration efforts continues to be shared with local officials and customers as soon as it is available.
Met-Ed employs a priority system for restoring service that ensures public safety and restores power to the largest number of customers as quickly as possible. Eliminating safety hazards is the highest priority.
Crews arrive at trouble locations, make the area safe and move to other areas. Once that is accomplished, crews begin to repair lines that supply power to crucial public safety facilities or large areas or groups of customers.
A line may be damaged in multiple locations, or at some distance from those who are out of service. The linemen, tree crews or other workers that customers see may be on their way to make higher-priority repairs, which must be completed before damages closer to a customer's home can be fixed.
Met-Ed serves about 560,000 customers in 13 Pennsylvania counties.