EEI honors top utility companies, representatives

In addition to the awards for outstanding customer service, three electric companies and three utility representatives were also honored for their sustained efforts over the years to deliver excellent customer service

Baltimore, October 23, 2012 — Edison Electric Institute announced the recipients of its 2012 National Key Accounts Customer Service Awards program. The winning electric utility companies and representatives, selected by the nation's leading chain and multi-site businesses, are:

Electric Utility Companies

Duke Energy

Pacific Gas & Electric

Southern California Edison

Individuals

Terry Holt, Duke Energy
Greg Cope, Florida Power & Light
Darren Kelsey, American Electric Power
Michael Johnson, Entergy
Chris Smith, Southern Co.
Ann Moore, Entergy

In addition to the awards for outstanding customer service, three electric companies and three utility representatives were also honored for their sustained efforts over the years to deliver excellent customer service. The winning companies and individuals in the sustained excellence category are:

Electric Utility Companies

AEP
Entergy
Southern Co.
Individuals
Barry Mosser, AEP
Janet Booker, Southern Co.
Judy Corrigan, Xcel Energy

"The electric companies and individuals honored today understand that at the heart of every successful business relationship is loyalty," said Tom Kuhn, President, Edison Electric Institute. "To build this loyalty, means building human relationships and that requires constant and committed effort. These companies and representatives have done that, and they've done it by never stopping to help make their customers more energy efficient, more productive, and ultimately, more profitable."

Over 700 votes were cast by National Key Accounts customers encompassing a wide variety of industries, including national brands such as Best Buy, HealthSouth, Staples, Marriott Hotels, The Limited and Wal-Mart. The 2012 EEI National Key Accounts Customer Service Awards were presented during the EEI National Key Accounts Fall Workshop in Baltimore, Maryland.

The EEI National Key Accounts Customer Service Awards are an annual awards program established by EEI's National Key Accounts program's Customer Advisory Group. The CAG is a group of 25 national chain customers that provide feedback, guidance, and support to EEI's National Key Accounts program. Through these awards, the CAG recognizes both individuals and EEI member companies that have provided superior service to multi-site customers.

Since its inception in 1988, EEI's National Key Accounts Program has addressed the unique and growing needs of those commercial customers with multiple sites or outlets, including chains and franchise operations. Through the National Key Accounts network of electric utilities, these businesses gain a single point of contact at each utility that serves their company. This National Key Accounts executive can offer a variety of valuable services including expediting new service connections, providing information about rates and public policy issues that affect them, as well as suggesting ways to improve energy efficiency.

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