Nationwide electrical contractor uses fleet software to increase operational efficiency, accuracy
By Lori Sullivan
Electricity is the lifeblood supplying the functions of our daily lives. It wouldn’t be possible to transmit necessary electric energy from the power grid without proper electrical infrastructure.
For over fifty years, Newkirk Electric has focused on the engineering, construction, testing and maintenance of energy and communications infrastructure and interior electrical systems. With a fleet of over 800 assets, including everything from pickup trucks and trailers to digger trucks and cranes, spread over multiple states and offices, it is crucial that Newkirk accurately track and report on operations costs in a centralized solution.
Recently, Newkirk adopted fleet management software from Fleetio to increase efficiency and accuracy in its fleet management programs.
For over 50 years, Newkirk Electric has focused on the engineering, construction, testing and maintenance of energy and communications infrastructure and interior electrical systems.
The Need to Analyze Data
Before implementing Fleetio Manage, Newkirk was using an installed fleet management software. The biggest challenge for the company was that although all the data surrounding the fleet existed in the software, fleet administrators couldn’t easily access, export or aggregate the data to analyze and act on it. It didn’t allow for the seamless collaboration Newkirk needed between fleet administrators, company owners, safety and accounting departments and close to a dozen mechanics.
Using the system also required a substantial amount of user training, and the lack of a global search function made it difficult to find information within the system.
According to Becky Bartlett, fleet administrator at Newkirk Electric, Fleetio Manage met all the criteria for Newkirk’s ideal fleet maintenance solution. It allowed Newkirk to quickly export data, easily pinpoint and correct data inaccuracies, void or change mileage as well as access data and make necessary changes.
In addition to this criteria, the ability to search the system for service history was key, as was ease of use for everyone who would be utilizing the system.
“The more insight we can get into our fleet data, the more it benefits us,” Bartlett said.
Without proper electrical infrastructure, it wouldn’t be possible to transmit necessary electric energy from the power grid.
Since onboarding Fleetio Manage, Newkirk has seen significant time savings across the board. When it comes to reporting on fleet costs and trends, it takes Newkirk one-tenth of the time to run reports as it used to. The company is no longer limited to when data can be entered.
“To close out a financial period in our old software, all data had to be entered and closed out before information for the next financial period could be entered,” Bartlett explained. “Now we can run reports for any date range and data can be entered at any time, which is a huge stress reliever.”
Fleets are well-versed in the importance of accurate odometer reporting, yet not all processes are created equal. Reviewing and correcting odometer entries is an inevitable task for fleets, and now it takes Newkirk about one-fourth of the time. Fleet admins now make corrections quickly and only once.
Importing Data and Making Decisions
Using its previous fleet software, Newkirk would have to depend on and pay its software provider to map all data imports. This could often take days to get finalized. The new system has given Newkirk’s fleet admins the ability to import data and map information in just a few minutes.
With accurate, dynamic data in the new system, Newkirk is able to make business decisions and pinpoint trends based on real numbers. Focusing on operating costs and fuel costs, fleet admins can see how vehicles are performing and compare performance across vehicle types.
Convenient and Accessible Support
Since Newkirk’s fleet comprises many different types of roles, ensuring employees could use the new software to its full capacity was vital. In comparison to its previous solution, Newkirk spent about one-third less time training employees to use Fleetio.
Newkirk leverages how-to documentation and training videos in the Fleetio Help Center. Hands-on training for a “viewer” of the system typically takes about 5 to 10 minutes.
When Newkirk does have questions, Fleetio’s Support Team has continued to impress. “With our old software, we could wait hours, if not days, to hear back from customer support,” Bartlett said. “We hear back from Fleetio customer support the same day with solutions to our problems.” UP
The Author: Lori Sullivan is the marketing director at Fleetio, a fleet maintenance software that helps fleets of all sizes automate fleet operations and manage asset life cycles with the convenience of web and mobile-based apps.