Mobile workers: Field service management
Fleet management: The Service Council and Trimble release field service paper, “Achieving the Perfect Workday: Intelligent Field Service Management.”
Milpitas, CA -- Trimble, a provider of fleet and field service solutions, announced the release of The Service Council’s (TSC) independent research report: ‘Achieving The Perfect Workday: Intelligent Field Service Management.’ Trimble is a member of TSC’s member community and has consistently supported TSC’s thought leadership research. The report reveals what issues are still affecting the ability to deliver quality service in the field, how these issues can be pinpointed and how each level of a field service organization can use information from the field to drive improvement.
Written by Sumair Dutta, Chief Customer Officer at The Service Council, this insightful paper looks at how delivering field service excellence continues to be both a goal and a challenge for many businesses and answers some of the industry’s most pressing questions.
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. Trimble’s Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location: including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.
About The Service Council
The Service Council is a leading research and advisory firm that supports an exclusive community of Services, Services Logistics, Customer Experience, Field Service and Customer Satisfaction Executives representing global, industry-leading, service-centric organizations. All of The Service Council’s offerings are delivered through its proprietary Smarter Services research framework and Service Index programs, uniquely positioning The Service Council to enable global Services Executives to measure, attain and sustain desired levels of Best Practices performance. Research is made available through The Service Council's community platform, Service Connect.