City of Charlotte Integrates Mobile Workforce Management with CIS to Improve Customer Service, Reduce Cost to Serve
Enterprise Mobile Workforce Management Software Improves Field Tech Productivity by 67 Percent on First Day
The City, which provides water, sewer and storm water services to a population of more than 750,000 in Mecklenburg County, North Carolina, has integrated the solutions to take advantage of enhanced functionality in the areas of usability and improved communication between customer service representatives and service technicians in the field. The integration further improved inefficient processes related to scheduling, distributing and working service order requests—including closing service orders in the field and automatically updating the customer billing record. Furthermore, because the City implemented a baseline integration from Ventyx, future enhancements to either solution can easily be incorporated without requiring costly custom integration development.
The National Truck Equipment Association (NTEA) knows that it's not easy being green. In an effort to recognize companies who develop innovative products and technology that improve work truck fuel utilization, the association therefore announces a new award: The Work Truck Show® Green Award. The winner of this award will be selected at The Work Truck Show 2009.