City of Charlotte Improves Customer Service Efficiency and Business Processes with New Customer Suite Solution from Ventyx
New Web-Based User Interface Delivers Fast Response to Customer Queries
Providing water, sewer and storm water services to a population of more than 750,000 in Mecklenburg County, North Carolina, the City of Charlotte faced a daunting challenge in serving its growing customer base while streamlining business processes. The City chose to upgrade its CIS with Customer Suite in order to take advantage of enhanced functionality in the areas of usability and improved communication between customer service representatives (CSRs) and service reps in the field.
Following months of design, VMAC recently announced the release of the VR140 UNDERHOOD Air Compressor for the 2008 Ford Power Stroke V8 Diesel F250-F550 truck.